Franklins Solicitors LLP has launched My Franklins, a new client app designed to make it easier and more convenient for clients to stay connected with their legal matters.
My Franklins brings the firm’s existing client portal directly to clients’ phones and devices, giving them secure access to information about their legal matters whenever and wherever it suits them.
The launch is part of Franklins’ continued focus on improving the client experience and using technology to make accessing legal services simpler and more convenient.
With a new clean, fresh and modern design, My Franklins gives clients one secure place to access key information relating to their matter. Depending on the type of legal service they are using, clients can track progress and milestones, access documents, see outstanding tasks, complete digital forms, verify their identity and make secure online payments.
Having the portal available as an app also makes it quicker and easier for clients to check their matter when it suits them, whether they are at home, at work or on the move.
The app supports Franklins’ Law for Life approach, which is centred around providing legal support that fits around clients and the different stages of their lives. By bringing current and future matters together in one place, My Franklins gives clients a simple way to access their information and keep up to date at a time and place that works for them.
Simon Bannister, Head of IT at Franklins Solicitors, who has spearheaded the project, said:
“We wanted to build on what our client portal already offered and make the experience even easier and more convenient for our clients.
People are used to being able to access important information from their phones at a time and place that suits them, and we wanted our clients to have that same flexibility when dealing with their legal matters.
We focused on how technology can improve the client experience and make working with Franklins as clear and convenient as possible. A lot of work has gone into making My Franklins intuitive and straightforward to use, giving clients greater visibility of their matter, the actions they need to take and what happens next, helping them stay informed through the process.”
My Franklins will initially be used across a wide range of Franklins’ legal services, including property, family law and Wills and estate planning,
The launch forms part of Franklins’ wider investment in technology and innovation, with a focus on using digital solutions to complement the personal service and legal expertise provided by its teams.
Clients using My Franklins will continue to have the support of their Franklins legal team throughout their matter, with the app providing an additional and convenient way to access information and complete key steps.
My Franklins is available to download now.
