Conveyancing Testimonials

  • "I can't thank you all enough for how professional efficient and great you have all been. Hannah you have made the dark periods along this journey so much easier with your reassurance and fun side.  Laura thank you for saving the policy so quickly."
    September 2017
     
  • "Just to say thank you to you all at Franklins for getting me to completion and putting up with my anxious phone calls! Hopefully I'll never move again but will definitely use you guys again!"
    August 2017
     
  • "Laura is a huge asset to your company. Hannah and I have been thoroughly impressed by her work ethic, professionalism and in her ability to see the lighter side and have banter where required! Laura is approachable, friendly, knowledgeable and very supportive. I have dealt with a few solicitors over the years but Laura is without doubt, head and shoulders above the rest. She genuinely cares about your situation and we both have the upmost respect for how she has handled our 3 house sales and moves.I wanted to pass this feedback on as credit is due where credit is due. Hannah and I will certainly use Laura again when needed. Laura, thank you for all your hard work. Definitely worth the money!!"
    June 2017
     
  • "No improvement needed - Amy-Jane Westaway was brilliant and certainly an asset to you."
    November 2016
     
  • "Laura is a superstar. She went above and beyond to make the exchange happen for us where everyone around us to do with sale out of Franklins was showing incompetence and failing badly. Without Laura we feel sure we would not be looking forward to moving in a couple of days time into our new home. We highly recommend the team in the conveyancing department"
    August 2016
    Mr & Mrs Parry
     
  • "I'd just like to thank you and your team for working so hard! I don't know where we'd be if you weren't chasing. I feel so pleased we went with you after seeing how other companies work!"
    August 2016
    Kim Roberts
     
  • "Fantastic efficient service and great people."
    September 2015
     
  • "Jo and all the team were excellent.  We moved house within 5 weeks and their service was fantastic."
    September 2015
     
  • "Would like to say my lawyers have been very supportive,kind,caring throughout and would use them again."
    August 2015
     
  • "A very pleasant and professional approach, making me very at ease both for my Purchase of a new home and remaking my Will."
    July 2015
     
  • "Excellent and professional service!"
    September 2015
     
  • "We will now think of Franklins as our Lawyers. Many thanks."
    March 2015
     
  • "We are perfectly satisfied everyone was wonderful and helpful. Extremely patient with my questions too. I would like to add a huge thank you to Helen and her team. We have not purchased property in the UK for over 10 years and their support & guidance was amazing."
    April 2015
     
  • "Excellent service from beginning to end."
    April 2015
     
  • "You have dealt with almost all of my legal matters for over 20 years. Your professional advice and service is exemplary."
    May 2015
     
  • "We used Franklins when purchasing our home & we were very happy with the service then, so felt very confident in using Franklins again, especially with the delicate nature of a probate sale."
    June 2015
     
  • "I have used Franklins twice now and shall definitely use them in the future. I have recommended Franklins to all of my family and friends, and those needing solicitors have gone with your company."
    June 2015
     
  • "The service provided by Helen and the team was excellent, so cannot think of any improvements!"
    June 2015
     
  • "Lee was excellent as always, very commendable."
    January 2015
     
  • "Very efficient, courteous & knowledgeable. Jane was most impressive."
    January 2015
     
  • "The service from Laura was fantastic - THANK YOU!"
    January 2015

 

  • "Very happy, can't fault the service I received at all."
    February 2015
     
  • "Scott and the team were extremely efficient and helpful and helped to make a rather stressful situation as pleasant as possible. Scott was very supportive and kept me informed at all stages and clearly went above and beyond to support the move given the challenges we had."
    February 2015
     
  • "The service has been fabulous from all of the staff I dealt with, they were all very approachable and knowledgeable!"
    February 2015
     
  • "Just a quick email to say thank you to you and your colleagues who assisted us with our move. We moved in yesterday and are slowly unpacking. As first time buyers we had heard many horror stories about how stressful the whole process can be, but dealing with yourselves we have received nothing short of excellent customer service making our move a whole lot easier! We were really impressed with the way that we were dealt with and have already recommended you to several of our friends. When the time comes for us to move again we'll definitely be returning to yourselves."
    December 2014
     
  • "Just a little note to say a big thank you for all your help & support in the purchase of our new home.  Great service and personal touches helped us through a frustrating process!"
    October 2014
     
  • "All your efforts on our behalf were much appreciated especially as matters did not always go through smoothly."
    October 2014
     
  • "It was an excellent service throughout."
    August 2014
     
  • "Was really good. No faults."
    August 2014
     
  • "Service received was excellent - through many house moves over the years I think Franklins have provided the best service I've experienced so far."
    August 2014
     
  • "No it was all very very good."
    August 2014
     
  • "Everything was very smooth."
    August 2014
     
  • "Have used you before very good service already recommended you to our son."
    October 2014
     
  • "I would just like to take five minutes to thank everyone involved in helping me in the completion of contracts for my family's new home. It’s been a long road and one I’m sure some of you will not forget in a hurry...  You have all been fantastic and without you all, I just don't think would have ended the same. I thank you all,  my family thanks you all, I wish you all the best for the future."
    May 2014
     
  • "I would like to let you know how much we appreciated your help over the last 8 weeks with the sale and purchase of our properties, I found that your approach to our case to be  very professional. If you said that you would complete a task in a certain timescale you did or at least tried everything you could to achieve it, you communicated very well if you said that you would call us back then you did, you also gave us regular updates without being requested to do so in a language that we understood, we knew exactly where we up to in the process of sale and purchase and exactly what needed to happen next for the case to progress. From a client point of view it can get frustrating and stressful if you do not understand what is happening so we would like to thank you for all your efforts we very much appreciated it.  We would highly recommend yourself to any of our friends or family that are looking at moving house and are in need of a solicitor."
    May 2014

 

  • "Thrilled with service provided - please pass on my thanks to Sarah Di Pane and team."
    18thJuly 14
     
  • "I would highly recommend you."
    22nd July 14
     
  • "The service I received was impeccable."
    29th July 14 
     
  • "I just wanted to send you both a brief note to confirm we got the keys yesterday (amazingly early!!!) and that we are now "in" fine.  And more so to say a huge thank you to you both (and your colleagues) for supporting us during this move and for making it so easy.  I have been really impressed with Franklins and will not hesitate to use the firm again (although I won't be moving for a while!)."
    June 2014
     
  • "Don't believe you could give better service and value to your clients - thanks again!"
    May 2014
     
  • "The team have done a fantastic job!"
    May 2014
     
  • "Found your service very helpful and all staff are polite and resolved any problems I had."
    May 2014
     
  • "A special thank you to Lauren Collins and Alice Hemmings who were happy to answer any questions and meet in person.  Excellent service from you all."
    May 2014
     
  • "Being the 1st time I had applied for my own mortgage, I was very happy with the friendly help and advice from Jade and her team."
    June 2014
     
  • "Scott Wright was excellent. Thank you all."
    April 2014
     
  • "Perfectly satisfied."
    April 2014
     
  • "We received excellent level of service from both Jade & Sarah."
    April 2014
     
  • "I just want to say that Ezra was wonderful and I would definitely recommend Franklins to others."
    April 2014
     
  • "Your service was excellent. I thought Katrina Tilley was outstanding, very competent and supportive."
    March 2014
     
  • "Laura Davidson has been amazing and I cannot recommend her highly enough.  She has been diligent, professional and has answered all my questions promptly.  Please make sure you shower Laura in the accolades she deserves."
     
  • "The service I received from Jane Kingston was faultless; professional, efficient and friendly at all times.  I really appreciated being kept informed of progress and having someone on hand to answer my questions promptly.  It certainly took away some of the stress of buying my first home."
     
  • I will definitely be recommending yourself and Franklins in the future."
     
  • "Scott was fantastic and so patient with us and our total lack of knowledge in what we were doing, he really did do everything he could to help us, excellent service levels."

 

  • "Just wanted to say thanks to you for your excellent work in doing the conveyancing for us. Everything has worked out well and the keys were ready for us when we arrived at the Redrow sales office this morning. We very much appreciate the way you have always been ready to answer our questions and the way you have kept us informed as matters progressed."
     
  • "Following the purchase completion for the above property just over a month ago, this is just to convey my thanks and appreciation for the prompt and efficient service received through your office. Please also convey my thanks to your office staff, in particular to Jayne Henderson for her courteous and timely response to all my inquiries."
     
  • "Thanks again for all your hard work, I would definitely recommend yourself and Franklins Solicitors to people in the future."
     
  • "We are extremely pleased with everything you have all done, thanks very much indeed, we are extremely happy for a job well done."
     
  • "Outstanding level of service given by Faye of Franklins, I was very impressed and would have no problems recommending Franklins with any matter requiring legal attention."
    M Hornett
     
  • "Keep up the good work - you were excellent in all aspects - I would recommend you to all I know."
     
  • "Thank you, everything was well catered for and we were treated very well."
     
  • "The online facility is excellent."
     
  • "To Fliss, Claire and Alberta I just wanted to thank you for all your help over the past few months, you've been fab. Fliss, you were fantastic. You kicked Nationwide's ass for me and made completion happen. With sincere thanks & gratitude."
     
  • "Many thanks for all your patience and hard work. Talk about going the extra mile for your customers. You all have certainly done that for me and it is very much appreciated."
     
  • "It's a breath of fresh air working with Franklins, phone calls are returned, emails answered, and we are kept informed."
     
  • "Service was extremely good - it was very helpful having the opportunity to view progress online and the SMS text was particularly helpful."
     
  • "Many thanks for helping us both sell our property and move. We were both most impressed with the level of service you provided and your patience in dealing with enquiries.  It made the move a lot less stressful. Thanks a lot again."
    Anne and David Hall
     
  • "Many thanks to you and your team for the efficient and professional way you handled this sale."
    Beryl and Ernie Gregg
     
  • "Just to express our appreciation for the excellent service and attention received from you and your team during our recent sale and purchase."
     
  • "Hard to improve a first class service."
     
  • "I found Mrs Wooding and support staff to be knowledgeable, polite and always helpful. They were a pleasure to deal with."
     
  • "The online updates were excellent and caused minimal disruption."
     
  • "I have had previous experience of the conveyancing department at "Name withheld" Solicitors and I must say that dealing with the team at Franklins was like a breath of fresh air in comparison. Thank You"
     
  • "I found the interactive process fantastic.  No taking time off work for appointments with you."
     
  • "I thought your level of service was excellent."
     
  • "I will certainly use Franklins in the future. An absolutely fantastic service."
     
  • "All contact with Franklins has been exceptional - in particular call backs when promised."
     
  • "Franklins offer/provide a superior level of service that is rarely found these days."
     
  • "We are extremely grateful for your support and service during this transaction in order to resolve the various obstacles that were placed in our path!  We have little doubt this deal would have completed had it not been for your persistence."
     
  • "Excellent from start to finish."
     
  • "Thank you for all your help and being so understanding."
     
  • "Absolutely excellent would definitely recommend again."
     
  • "The service we received was great, first class, thank you."
     
  • "This is just a quick note to say thank you very much for all your help with my house move. Everything went very smoothly and I was very impressed with your services. I will certainly recommend you to any of my friends."
     
  • "Thanks very much for handling the transaction in a very professional and swift manner. Kudos to you and your team!"
     
  • "This is just a quick note to say thank you very much for all your help with my house move. Everything went very smoothly and I was very impressed with your services. I will certainly recommend you to any of my friends."
     
  • "Definitely the best thing I could have done."
     
  • "May I state that I was really satisfied with Franklins when I was dealt with by Barbara Murgatroyd. She gave me excellent service, she is a feather in your cap."
     
  • "My brother has already expressed his thanks to you for acting as our solicitor, I would like to take this opportunity personally of thanking you. We were pleased with the speed and efficiency of the whole procedure."
     
  • "Overall I was very impressed by the service, I have moved home twice before and Franklins without a doubt are head and shoulders above my past experiences."
     
  • "Georgia many thanks for all you hard work in getting this purchase through so quickly for us. I know my purchasers wanted me to thank you too. I will highly recommend your firm to anyone I know who requires conveyancing to be carried out."
    Hayley Jelley
     
  • "Thank you all so much for all your excellent work, you have been outstanding."
     
  • "A big thank you for all your hard work over the last few months with regard to my purchase. Everything has gone quite smoothly and that's down to you and the rest of the team. I found the regular updates on the interactive law pages very helpful too and would definitely recommend Franklins in the future.  I still can't believe that it's mine! Thank you once again."
     
  • "I would like to take this opportunity to thank some of your professional team. In particular Julia Speed who was couteous and without her efficient help, this move may not have happened with all the incentives. Nothin was too much trouble, and I found her advice invaluable. I will recommend this service to others. Keep up the great work. Thanks again"
    Bon and Lin Consnett.
     
  • "I would like to thank you for all your hard work so far, I thought the whole process would be very complicated but you have made it all seem to be plain sailing."
     
  • "Thank you for your service, it was swift and professional."
     
  • "We believe you provided an excellent, friendly and informative service."
     
  • "Scott Wright was very professional. Very pleased."
     
  • "Scott Wright and Caroline were absolutely marvellous in dealing with all the problems we had regarding our move from the Isle of Man, can not be faulted."
     
  • "Our compliments on your outstanding professionalism."
     
  • "Thanks to Claire, Katie and Jo for all their hard work and assistance. Best of luck to you all."
     
  • "In answer to the question Any suggestions? No - very good service all round - email + interactive law very useful for remote communication information"
     
  • "I appreciate your great work and exceptional standard of professionalism."
     
  • My brother and I have used Franklins now for one purchase and one sale of property and I have consulted over other legal matters. You provide without doubt the highest professional standard of any organisation I have ever dealt with and your service is outstandingly excellent right from reception area and staff greeting, phone calls and administration. It really does make a refreshing change in this world of mediocre customer care and I would have no hesitation recommending Franklins to any friend, colleague or associate requiring legal support."
     
  • "I would like to say how much I appreciated your hard work on my behalf and the support and advice that you offered me as without this my move would have been even more difficult than it was. You were extremely helpful and kind with the help and guidance that you gave to me which was of enormous help and I thank you for this."
    Diane Hewitt
     
  • "Recently Franklins had taken care of my house move from Northampton to Dudley. The person in charge of my move was Scott Wright, based at the Northampton office and I felt it would be only right to let Franklins know how much both my wife and I appreciate the work that Scott and his team put in, with their "above and beyond" approach to our case, which if you look into was not a straight forward house move for anyone associated.
    Throughout, Scott, forever a calming influence, took charge of situations that for one were not really within his remit and two, enabled the sale to continue time and time again, yet other people (estate agents and the other solicitors involved) had such a laxy-daisy approach to business that at times seemed like they would actually lose us the sale & purchase.
    So please pass on our sincere thanks to Scott and his line managers. They have a real star in their company that we will be forever grateful for.
    And certainly if we, or anyone we know are looking for someone to take care of their house move, then we shall ensure they go and speak with Scott Wright."

    Peter Bradburn
     
  • "I just wanted to say a big thank you to you and your team at Franklins!  You guys done a brilliant job meaning that it took only a month to purchase my flat! Thank you so much in all the speedy work you and your team have done!"
    Liam Atkins